Order processing
- Orders are usually processed within 1-2 business days after payment confirmation, excluding Sundays and public holidays.
- Orders placed on weekends or holidays begin processing on the next business day.
- During festivals, sale periods, or high-demand days, processing may take longer. We will notify you of significant delays where possible.
Shipping destinations
We currently ship to serviceable pin codes across India through iCarry Aggregator and its courier network. If your pin code is not serviceable, we may cancel and refund the undeliverable order or contact you for an alternative address.
Estimated delivery timelines
Delivery timelines are estimates and begin from dispatch, not order placement. Delays may occur due to weather, regional restrictions, courier delays, public holidays, incorrect addresses, or events outside our control.
| Delivery zone | Estimated delivery time |
|---|---|
| Local Delhi NCR / Faridabad | 1-3 business days after dispatch |
| Metro cities | 3-5 business days after dispatch |
| Rest of India | 5-8 business days after dispatch |
| Remote or rural areas | 7-10 business days after dispatch |
Shipping charges
- Shipping charges, if any, are calculated and shown at checkout based on order value, delivery location, iCarry Aggregator serviceability, and available shipping methods.
- Free shipping offers, flat shipping fees, and promotional shipping rules may change from time to time and will be shown at checkout where applicable.
Tracking and packaging
- Once shipped, tracking details may be shared by email, SMS, WhatsApp, or your account order page using iCarry Aggregator and courier tracking updates.
- Please allow 24-48 hours after dispatch for courier tracking to update.
- We use sealed, food-safe packaging designed to preserve freshness and reduce damage during transit.
Delayed, lost, damaged, or returned shipments
- If your order is delayed beyond the estimated delivery window, contact customercare@shrijainji.com or +91 98107 39299 with your order number.
- If a shipment is confirmed lost in transit, we may offer a replacement or refund at our discretion.
- If your order arrives damaged, spoiled, or incorrect, report it within 24-48 hours of delivery with photos/videos of the product, packaging, and shipping label.
- If a package is returned due to incorrect address, failed delivery attempts, recipient unavailability, or refusal of delivery, additional re-shipping charges may apply.
Address changes and contact
Address changes can only be accommodated before dispatch. Once shipped, we may not be able to modify the delivery address.
For shipping support, contact customercare@shrijainji.com or +91 98107 39299. Business address: Housing Board Colony, Sector 18, Old Faridabad, Faridabad, Haryana 121002, India.