Return, Refund & Cancellation Policy

• Orders may be cancelled within 2-6 hours of placement if they have not yet been packed or dispatched. Contact customercare@shrijainji.com or +91 98107 39299 immediately with your order number.
• Once an order is packed, dispatched, or handed over to the courier, it cannot be cancelled because our products are perishable food items.
• Address, quantity, or item changes can only be considered before dispatch and are subject to operational feasibility.

Due to the perishable, food-grade, and hygiene-sensitive nature of our products, we do not accept returns once an order has been delivered, except where an issue is eligible for replacement or refund under this policy.

Returns or exchanges are not accepted for change of mind, wrong item ordered by the customer, taste preference, or refusal after dispatch.

• We may offer a replacement, partial refund, or full refund if the product arrives damaged, spoiled, spilled, incorrectly packed, incomplete, or clearly defective.
• You must report the issue within 24-48 hours of delivery.
• Email customercare@shrijainji.com or contact +91 98107 39299 with order number, clear photos/videos of the product, outer packaging, shipping label, and a brief description of the issue.
• Claims raised after the reporting window or without supporting evidence may not be processed because perishable goods cannot be verified after extended time.

• Approved prepaid refunds are processed through Cashfree Payment Gateway to the original payment method within 5-7 business days after approval, subject to bank and payment-network timelines.
• Where COD or manual refund is applicable, refund may be processed by UPI or bank transfer after collecting required details.
• Shipping charges are non-refundable unless the refund is due to our error, damaged product, wrong item, or confirmed lost shipment.
• You will receive confirmation when a refund is initiated through Cashfree Payment Gateway or another approved refund method where email/SMS/WhatsApp notification is available.

• Change of mind after dispatch or delivery.
• Courier delay caused by weather, regional disruption, incorrect address, customer unavailability, or other reasons beyond our control.
• Minor handmade variations in colour, texture, size, shape, or appearance.
• Products consumed partially or fully before a complaint is raised.
• Issues reported after 48 hours of delivery or without photos/videos where verification is not possible.

Bulk, wholesale, corporate, or custom gift orders may have separate cancellation, replacement, and refund terms communicated before order confirmation.

For help with cancellation, replacement, or refund, contact customercare@shrijainji.com or +91 98107 39299.

Business address: Housing Board Colony, Sector 18, Old Faridabad, Faridabad, Haryana 121002, India. Support hours: Monday to Saturday, 10 AM to 6 PM. We aim to respond within 24-48 hours.