Overview
Shri Jain Ji ("we", "us", "our", or "Company") operates shrijainji.com and shrijainji.in as an ecommerce platform for traditional Indian snacks, sweets, and food products.
This Privacy Policy explains how we collect, use, disclose, retain, and protect your information when you visit our website, create an account, place an order, or contact customer support.
This policy is intended to align with applicable Indian laws including the Information Technology Act, 2000, the Information Technology Rules, 2011, and the Digital Personal Data Protection Act, 2023.
Information we collect
We collect information that you provide directly, information collected automatically through website usage, and limited information received from service providers used to process payments, deliver orders, prevent fraud, and improve customer experience.
- Name, email address, phone number, billing address, and shipping address.
- Order history, cart information, preferences, reviews, and support messages.
- Payment status and transaction references from secure payment providers. We do not store full card, UPI PIN, CVV, or net-banking credentials.
- IP address, browser, device, pages visited, referring URLs, and approximate location data collected through cookies or similar technologies.
How we use your information
- To process, fulfill, ship, and deliver your orders.
- To create and manage your customer account, wishlist, saved addresses, and order history.
- To send order confirmations, payment updates, delivery alerts, password reset emails, and customer support responses.
- To detect fraud, secure our website, prevent misuse, and comply with legal obligations.
- To improve our products, website performance, and customer experience.
- To send offers, newsletters, and marketing communication only where consent is obtained or permitted by law.
Cookies and tracking
We use cookies and similar technologies to keep the cart and checkout working, remember preferences, understand website usage, and measure marketing performance where applicable.
| Cookie type | Purpose |
|---|---|
| Essential | Required for login, cart, checkout, security, and account features. |
| Analytics | Helps us understand site usage and improve website performance. |
| Marketing | Used for advertising, retargeting, and campaign measurement where consent is applicable. |
| Preference | Remembers settings such as region, theme, and browsing preferences. |
Sharing of information
We do not sell your personal information. We share information only where required to run the store, fulfill orders, comply with law, protect rights, or support business operations.
- Cashfree Payment Gateway for secure payment processing, transaction status updates, refunds, and payment dispute support.
- iCarry Aggregator and its courier partners for pickup, delivery, tracking, NDR updates, reverse pickup, and shipment support.
- Email, SMS, hosting, analytics, fraud-prevention, and customer-support service providers.
- Government, legal, regulatory, or law-enforcement authorities where required by law.
- Successors or advisors in case of merger, acquisition, restructuring, or sale of business assets, subject to confidentiality safeguards.
Security and retention
- We use reasonable technical and organizational measures including SSL/TLS, access controls, secure payment processing, and restricted operational access.
- Payment transactions are processed through secure third-party providers. We do not store full card, CVV, UPI PIN, or net-banking passwords.
- We retain personal data only as long as necessary for orders, support, legal, tax, accounting, fraud-prevention, and dispute-resolution purposes.
- Invoices and order records may be retained for the period required under applicable tax, accounting, GST, and consumer-protection laws.
Your rights
- Request access to the personal data we hold about you.
- Request correction or update of inaccurate information.
- Withdraw consent for optional marketing communication.
- Request deletion of account data, subject to legal retention obligations.
- Raise privacy concerns or grievances using the contact details below.
Children's privacy and third-party links
Our website is not directed at persons under 18 years of age. We do not knowingly collect personal information from minors.
Our website may contain links to third-party websites such as payment gateways, social platforms, or courier tracking pages. We are not responsible for their content or privacy practices.
Contact and grievance redressal
For privacy requests, data correction, deletion requests, consent withdrawal, or grievances, contact Shri Jain Ji at customercare@shrijainji.com or +91 98107 39299.
Business address: Housing Board Colony, Sector 18, Old Faridabad, Faridabad, Haryana 121002, India.
We aim to respond to customer and privacy-related requests within a reasonable timeframe as required by applicable law.